Returns & Exchanges
At ROOT and SOIL, we stand by the quality of our sustainable fashion and offer a 30-day window for returns or exchanges on all unworn items. We strive to ensure your experience is as seamless as the natural fibers in our clothing.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original eco-friendly packaging, ensuring all tags remain attached and the garment is in its original condition.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Refund Processing
Once our team inspects the returned goods at our warehouse, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing